Shipping Policy

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Read the shipping information of O Nail carefully to know how your order is dispatched, how to track your shipment, and whatthe ownership, terms and risks are.

Where We Ship

Orders placed on O Nail's official website can be shipped to the following countries and regions:

Shipping Area Shipping Destinations Estimated Delivery Time Shipping Fees
North America the United States (Excl. remote areas)

7-16 Business Days

 FREE
Canada 7-16 Business Days
Mexico FREE
Europe the United Kingdom 10-18 Business Days FREE
Germany, Spain 10-18 Business Days
France, Italy, Belgium, Switzerland, Poland, Hungary, Luxembourg, Denmark, Netherlands, Finland, Portugal, Sweden, Czech Republic, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Malta, Norway, Cyprus, Austria, Ireland, Serbia, Israel 10-18 Business Days FREE
Asia Pacific Australia 5-14 Business Days FREE
New Zealand 14-35 Business Days
HongKong 2-7 Business Days FREE
Japan, South Korea, Singapore, Malaysia, Thailand 7-10 Business Days FREE
Taiwan 7-14 Business Days
Vietnam, Indonesia, Philippines 14-25 Business Days FREE
the Middle East United Arab Emirates 7-12 Business Days FREE
Dubai
Turkey
Saudi Arabia
South America Brazil 12-20 Business Days FREE
Rest of World The United States Remote Areas, South Africa 15-20 Business Days FREE

Note:

  • Remote Areas: Delivering orders to remote areas would take a little longer. Please note thatthe delivery time depends on the address specified for the order.
  • Taxes: All taxes are included in the listed shipping fees, ensuring a seamless experience at checkout with no additional charges.
  • Multiple Packages: If your order includes multiple items, they may be shipped in separate packages at no extra shipping costto you.

Thank you for choosing O Nail. Enjoy reliable delivery and top-quality products wherever you are.

Check Your Order and Shipment

Ittakes 2-3 days for the order to be dispatched, and we will notify you of the tracking number by email.

If you do not receive the tracking number, please check the spam in your mailbox first. If you do not find it, please contact us via online chat or email.

You can check your order easily via the online tracking page. Enter your tracking number, and click «TRACK" on the page to track your shipment in detail.


Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given atthe checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulenttransaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, which your package can't be dispatched to by any express.

If you do not contactthe delivery company within 5 days after the delivery attempt, they may return the goods to us. Since we do not have warehouses overseas, these returned packages will be destroyed directly. In this case, we are unable to provide full refunds or re-dispatch the item to you.

When the goods are delivered you are responsible for checking thatthe order is completed and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you acceptthe delivery. Should there be any damage to the goods atthe point of delivery, you have the rightto refuse the goods and letthe delivery person know the reason(s) for the refusal. Alternatively, you may sign for the goods as 'UNCHECKED' atthe time of accepting the delivery, you meanwhile acceptthatthe order is completed.

If the product(s) you have ordered are not available atthe time of placing your order for any reason, you will be contacted by email the same or the next working day. We will advise you of the estimated delivery time and if this is not satisfactory, you will have the rightto cancel your order without any obligations and a full refund will be issued.

Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 72 hours of completing your purchase, we ask that you first check your email «Junk/Spam" folder and then contact us.