After-Sales Policy

This document fully respects your statutory rights as a consumer and does not seek to restrict them in any way. O Nail is committed to fulfilling all legal obligations to you under applicable consumer protection laws.

  • Legal Compliance: If any provision of this policy conflicts with mandatory legal requirements, the law shall prevail to the fullest extent possible.

  • Severability: Should any part of this policy be deemed invalid or unenforceable, the remaining terms will continue in full force and effect.

  • Warranty Scope: This policy constitutes the sole and exclusive guarantee provided by O Nail for its products, superseding all other warranties—whether express or implied (including but not limited to warranties of merchantability or fitness for a particular purpose).

For further details on your rights or our obligations, please refer to the relevant statutory provisions or contact our customer service team.

Scope of Policy

1.This After-Sales Service Policy is only applicable to O Nail products sold through official channels. 

2. O Nail is not responsible for returns or exchanges for the products sold through third-party platforms. For return or exchange services and inquiries, please contact the specific third-party seller directly. 

3. This service policy applies exclusively to O Nail products purchased directly for personal use and does not cover products intended for resale.

Return and Exchange Policy

Customers are eligible to return a product under any of the following conditions:

1.30-Day Unconditional Return: You have 30 calendar days from receipt to return the product, providing it is in its original condition and fully functional. The product itself, along with its original packaging, accessories, gifts, manuals, trademark labels, etc., must be intact and undamaged, and must not affect resale. After this period, only exchanges or repairs will be offered for qualifying defective products.

2.Return Due to Quality Issues: You can return the product within 30 calendar days if it fails to work properly due to a fault that isn't caused by human damage or misuse. 

3.Returns are also eligible if required by relevant laws, as per any agreements with us, in situations recognized by O Nail, or as outlined in this policy.

Customers are eligible to exchange a product under any of the following conditions:

1.Exchange Due to Quality Issues: If the product has a performance issue that is not caused by misuse or human damage, you can exchange it within 30 calendar days of receiving it.

2. Exchanges are also eligible if required by relevant laws, as per any agreements with us, in situations recognized by O Nail, or as outlined in this policy.

Returns and exchanges are not eligible under the following circumstances:

1.The product return and exchange period has passed.
2.The product was not sold by O Nail, valid proof of purchase is missing, or purchase documents have been forged or altered.
3.The product's appearance or functionality does not meet the standards required for a return or exchange, including failure to return all items contained in the original packaging, such as the product itself, original packaging, accessories, gifts, manuals, trademark labels, invoices, etc., or any human-caused damage to the appearance.
4.The product has undergone unauthorized repairs or modifications, or the product certification mark, label, serial number, waterproof mark, anti-counterfeit label, or packaging has been tampered with or altered.
5.The product shows irreversible signs of use or retains unauthorized information or data traces.
6.The product has quality issues not inherent to the product itself, due to collisions, damages, unauthorized modifications, foreign objects (water, oil, sand, etc.) due to human factors, incorrect installation, or failure to follow the instructions.
7.The product is damaged or fails due to force majeure factors such as fire, flood, lightning, or traffic accidents.
8.Damage occurred during return/exchange transportation without a damage certificate from the carrier.
9.Items confirmed as non-returnable or exchangeable at purchase, such as virtual goods, audiovisual products, computer software, and other digital goods.
10.Upon inspection by O Nail, the product is found to be without quality issues or does not meet the standards for return or exchange.
11.The return/exchange wasn't sent within 10 calendar days after service was confirmed or another specified timeframe by O Nail.
12.All gifts are not returnable or repairable.
13.Other conditions as stated by relevant laws and this policy.

Warranty Policy

We provide a 1-year limited warranty for new products purchased from O Nail.

1.Applying for Warranty Services
You can apply for warranty service if your product has a performance issue that is not caused by misuse or human-caused damage and is still within the warranty period. You'll need a valid proof of warranty to proceed. The warranty period begins the day after you receive the product. If the warranty period ends on a public holiday, it extends to the next business day after the holiday.

2.Supported Warranty Certificates
O Nail ensures that products bought from us are free from material and workmanship defects under normal use during the warranty period. To qualify for warranty service, customers need to provide a valid purchase proof or receipt, either paper or electronic. To apply for free warranty service, you must meet the following conditions:
√ Use the product as intended and within its specified warranty period, without issues due to misuse or human-caused damage;
√ Avoid disassembling, modifying, or adding parts that aren’t in the official manuals;
√ Provide valid proof of purchase, receipt, and order number.

You will not be eligible for free warranty service and you will need to pay relevant fees under the following circumstances:
× The product is outside of its warranty period;
× Damage from unauthorized changes or attempts to open a product that isn't in the manual;
× Damage from self-installation or repair attempts not following official guidance;
× Natural wear and tear of consumable parts like batteries and protective films;
× Cosmetic damage, including but not limited to scratches, dents, and damage to ports;
× Damage caused by using third-party parts or accessories;
× Product failure or damage due to accidental factors or human error, including but not limited to water immersion, shock, drop, burned printed circuit boards, and damaged functional components;
× Damage from force majeure, like earthquakes, fires, or unstable voltage;
× Damage or water ingress caused by incorrect installation, use, and operation not guided by the manual;
× Damage from services provided by non-O Nail representatives;
× Normal aging and wear of products;
× Damage caused by circuit modifications not guided by official manuals, or improper use of batteries and chargers;
× When no action is taken within 7 calendar days after contacting O Nail for warranty service near the end of the warranty period.

3.Service Fees
O Nail will examine returned products. If the product has performance issues not caused by human factors and is within the warranty period, O Nail will handle the repair and cover both the shipping to and from their facility. If, after inspection, the product is not eligible for free repair, O Nail will charge a fee. This fee includes the cost of inspection, any necessary parts, labor, and shipping. If the product doesn't qualify for free repair, customers can decide to either pay for the repair service or have the original device sent back to them without repair.

Cancel/Refund Policy

1.Cancel: If you want to cancel your order, please contact us via live chat or email to help you. 

2. Refund: For orders eligible for a refund, the money will go back to your payment account.